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DSC NEO Trouble Conditions

All modern alarm systems notify you on the of trouble conditions that exist on the panel. The panel notifies you, with the yellow/orange triangle on the keypad that a trouble condition exists. There can also be a trouble beep that serves as an additional indicator. On the DSC Power Series (2032/2064/2128) you have a trouble condition command that helps installers to troubleshoot the alarm system.

Table Of Contents
  1. DSC NEO Trouble Conditions

See the image below on one of the LED keypads

The Power Series Neo continuously monitors several possible trouble conditions and provides audible and visual indicators at the keypad for the conditions below:

  • AC power failure
  • Zone trouble conditions
  • Fire Trouble
  • Telephone line trouble
  • Communication trouble – also know as FTC (Fail to Communicate )
  • Low Battery condition
  • RF JAM
  • AUX power supply fault
  • Failure to communicate
  • Module Fault (Supervision or tamper conditions)

The red status LED on the PCB indicates the following (this is more meant for installers who will open the metal housing to work on the inside of the panel box):

  • 1 Flash – No keypads are enrolled.
  • 2 Flashes – Module supervision trouble.
  • 3 Flashes – bus low voltage.
  • 4 flashes – low battery trouble.
  • 5 flashes – AC trouble.
  • 6 flashes – AUX trouble.
  • 7 flashes – Bell trouble.
  • 8 flashes – TLM trouble. (Telephone Line Monitoring Fault)

Troubles may be viewed while the system is armed or disarmed. The system may be programmed to show all troubles while armed or only fire troubles. 

The system can be configured to require a user code to view [*][2] system troubles. See section [023] option 5. 

To view trouble conditions: 

  • Press [*][2] to enter the Trouble menu. 
  • On an LCD keypad, scroll to a trouble type then press [*] to view the specific trouble. The zone name and trouble condition for each trouble are displayed on the screen. 
  •  On LED/ICON keypads, zone indicator lights illuminate to identify existing trouble types (e.g., Zone light 1 represents Service Required trouble type). Press the number key corresponding to a zone light to view the specific trouble. Lights 1-12 illuminate to indicate the trouble as follows:

Trouble 01 – Service Required: 

[01] Bell Circuit Trouble: The bell circuit is open. 
[02] RF Jam: The HSM2HOSTx has detected an RF Jam condition. 
[03] Aux Supply Trouble: The alarm controller, HSM2204 or HSM2300 has an overcurrent condition on Aux. 
[04] Loss of Clock: System time and date require programming. 
[05] Output 1 Fault: An HSM2204 module has detected an open condition on output #1. 

Trouble 02 – Battery Trouble: 

[01] Panel Low Battery Trouble: The battery voltage (under load) is below 11.5V. Restores at 12.5V. 
[02] Panel No Battery: No battery connected to alarm controller.
[04] HSM2204 01 – 04 Low Battery: An HSM2204 has a battery voltage less than 11.5V. 
[05] HSM2204 01 – 04 No Battery: No battery connected to HSM2204. 
[07] HSM2300 01 – 04 Low Battery: An HSM2300 has a battery voltage less than 11.5V 
[08] HSM2300 01 – 04 No Battery: No battery connected to HSM2300.

Trouble 03 – Bus Voltage: 

[01] HSM2HOSTx Bus Low Voltage: The HSM2HOSTx module has measured less than 6.3V on its Aux input.
[02] Keypad 01 – 16 Bus Low Voltage: A hardwired keypad has a bus voltage of less than 6.9V for ICON/LCD (RF version) and 7.7V for non-RF models. 
[04] HSM2108 01 – 15 Bus Low Voltage: A zone expander has a bus voltage of less than 5.9V. 
[05] HSM2300 01 – 04 Bus Low Voltage: A power supply has a bus voltage of less than 6.9V. 
[06] HSM2204 01 – 04 Bus Low Voltage: A high current output module has a bus voltage of less than 6.9V. 
[08] HSM2208 01 – 16 Bus Low Voltage: The low current output module has detected a voltage less than 5.9V on its aux input. 
[09] HSM2955 Bus Low Voltage: The audio module has detected a voltage less than 9.65V on its aux input

Trouble 04 – AC Troubles: 

[01] Zone 001 – 128 AC Trouble: An AC trouble has been detected on a PGX934 PIR + Camera. 
[03] Siren 01 – 16 AC: A siren has an AC trouble. 
[04] Repeater 01 – 08 AC: A wireless repeater has an AC trouble. 
[05] HSM2300 01 – 04 AC: An HSM2300 has an AC trouble. 
[06] HSM2204 01 – 04 AC: An HSM2204 has an AC trouble. 
[07] Panel AC: The alarm controller has an AC failure condition

Trouble 05 – Device Faults: 

[01] Zone 001 – 128: A zone is in fault. Additional information displayed on LCD keypads for the following troubles: Fire Trouble (2-W Smoke, PGX916, PGX926), Freeze (PGX905), Self Test (PGX984), CO (PGX913), and Probe Disconnected (PGX905). Also generated by a short on hardwired zones when DEOL is used or by a wireless supervisory fault. 
[02] Keypad 01 – 16: A wireless or hardwired keypad is in fault. 
[03] Siren 01 – 16: A siren is in fault. 
[04] Repeater 01 – 08: A wireless repeater is in fault (supervisory or loss of AC/DC).

Trouble 06 – Device Low Battery: 

[01] Zone 001- 128: Wireless zone has a low battery. 
[02] Keypad 01-16: Keypad has a low battery. 
[03] Siren 01 – 16: Siren has a low battery. 
[04] Repeater 01 – 08: Repeater has a low battery. 
[05] User 01 – 1000: Wireless Key has a low battery. 

Trouble 07 – Device Tampers: 

[01] Zone 001 – 128 Tamper: A wireless or hardwired zone configured for DEOL operation is in tamper. 
[02] Keypad 01 – 16 Tamper: A hardwired or wireless keypad is in tamper.
[03] Siren 01 – 16 Tamper: A wireless siren is in tamper. 
[04] Repeater 01 – 08 Tamper: A wireless repeater is in tamper. 
[05] Audio Station 01 – 04 Tamper: An audio station connected to an HSM2955 is in tamper.

Trouble 08 – RF Delinquency Trouble: 

[01] Zone 001 – 128 RF Delinquency: No response from a wireless zone for 13 minutes. This trouble prevents arming until acknowledged or cleared using [*][2]. 
[02] Keypad 01 – 16 RF Delinquency: No response from a wireless keypad for 13 minutes. 
[03] Siren 01 – 16 RF Delinquency: No response from a wireless siren for 13 minutes. 
[04] Repeater 01 – 16 RF Delinquency: No response from a wireless repeater for 13 minutes. 

Trouble 09 – Module Supervisory Trouble: 

[01] HSM2HOSTx not responding. 
[02] Keypad 01 – 16 not responding. 
[04] HSM2108 01 – 15 not responding. 
[05] HSM2300 01 – 04 not responding.
[06] HSM2204 01 – 04 not responding.
[08] HSM2208 01 – 16 not responding.
[09] HSM2955 is not responding. 
[01] HSM2HOSTx Tamper. 
[02] Keypad 01 – 16 Tamper. 
[04] HSM2108 01 – 15 Tamper. 
[05] HSM2300 01 – 04 Tamper. 
[06] HSM2204 01 – 04 Tamper. 
[08] HSM2208 01 – 16 Tamper.
[09] HSM2955 Tamper

Trouble 11 – Communications:

[01] TLM: Telephone line disconnected from control panel. 
[02] Receiver 01-04 FTC Trouble: Failure to communicate using programmed receiver paths. 
[03] Alt. Comm SIM Lock: SIM card has incorrect or unrecognized PIN. 
[04] Alt. Comm Cellular: Radio or SIM card failure, low signal strength detected, or cellular network fault.
[05] Alt. Comm Ethernet: Ethernet connection unavailable. A valid IP address is either not programmed or the module was unable to get an IP with DHCP. 
[06] Receiver 01-04 Absent: Alternate communicator unable to initialize a receiver. 
[07] Receiver 01-04 Supervision: Alternate communicator unable to communicate with a receiver. 
[09] Alt. Comm Fault: The alternate communicator has stopped responding. 
[10] Alt Comm FTC Trouble: The alternate communicator has failed to communicate an internal event not generated by the panel

Trouble 12 – Not Networked Troubles:

[01] Zone 001-128 Not Networked Trouble: Generated when a zone becomes out of sync with the wireless network or has not been synchronized with the network after enrollment. 
[02] Keypad 01-16 Not Networked Trouble: Generated when a keypad becomes out of sync with the wireless network or has not been synchronized with the network after enrollment. 
[03] Siren 01-16 Not Networked Trouble: Generated when a siren becomes out of sync with the wireless network or has not been synchronized with the network after enrollment. 
[04] Repeater 01-08 Not Networked Trouble: Generated when a repeater becomes out of sync with the wireless network or has not been synchronized with the network after enrollment. 
[05] User 01 – 1000 Not Networked Trouble: Generated when a wireless key becomes out of sync with the wireless network or has not been synchronized with the network after enrollment.